In efforts to improve and
standardize the “Easton Lynd Service Experience” across
the country, Easton Lynd developed its own in house, 24/7/365
solution for its current and future Tenants, the Call Center. In
addition to increasing customer service standards, it was also
developed to capture overflow lease calls 24/7 and to handle all
maintenance requests in one integrated package.
Staying Connected ensures a
great relationship between the Tenants and the on-site Team, and
the Call Center is a huge part of that success.
The Call Center tracks
service requests and ensures accuracy for Tenant specific related
service costs, CAM Recoveries, and customer service
reliability.
An email paper trail is
created from the Call Center to track, in writing, the entire
service process from call to completion.
